This pricing model is used small and medium sized business (SMB) including as enterprise and mid environments. It provides alerting and monitoring services by the managed service provider toronto, the enterprise or mid client’s IT staff (in-house) or both. In this case, it is possible to employ services at different levels. For instance, an SMB-focused offer that provides antispam and antivirus updates, disk optimization, backup monitoring, OS and software patch management, all at a monthly fixed rate will enable the MSP to bill for any extra remediation activities, which are identified when monitoring. An enterprise or mid-level offering will forward all alerts only to the internal IT staff allowing the MSP to perform and address all the incident resolution. There can also be another service level where the MSP is involved in basic incident resolution and/or advanced support.